In early 2024, Mwila ran a mid-sized construction supply business in Ndola. Her shelves were stocked, her invoices printed manually, and her accountant swamped. Delays in VAT returns, misplaced receipts, and countless hours spent reconciling tax reports were a monthly headache. But everything changed when the Zambia Revenue Authority (ZRA) rolled out its Smart Invoice system and mandated electronic invoicing for VAT-registered businesses.
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